STANDARD COMPETENCIES:

 

 I.      Demonstrate knowledge and/or skill in the following areas:

         A.      Cashiering

         B.      Understanding inventory control

         C.      The ability to use and have equipment knowledge

         D.      Ability  to operate ski binding machinery

         E.      Have information skills on resort facilities

         F.      Customer relations

         G.      Security and theft

 TOPICAL OUTLINE:

 

 I.      Cashiering-

         A.      Counting and handling cash

         B.      Check and credit card procedures

         C.      Balancing

         D.      Reporting procedures

         E.      Cash and sales reports

 II.     Inventory control-

         A.      Counting

         B.      Equipment handling

         C.      Inventory controls

         D.      Point of Sale systems and Rental management

 III.    Security-

         A.      Counterfeit and fraud

         B.      Employee theft

 IV.     Product purchasing/knowledge and Liability-

         A.      Buying decisions for a snow sport business

         B.      Binding checks and liability

         C.      Fitting equipment

         D.      Meeting the needs of customers and related equipment

         E.      Market knowledge

 V.      Informational skills on resort facilities-

         A.      What the resort provides for the guest - amenities

 VI.     Customer relations- Discussed in lectures/project

         A.      How to deal with the resort guest

 VII.    Store Layout  -

         A.      Creating the best design with typical resort layout