STANDARD COMPETENCIES:

 

 I.      Understand the psychosocial challenges and responsibilities of health care providers.

 II.     Describe psychological factors that influence attitudinal behaviors.

 III.    Describe motivational factors in rehabilitation as they relate to physical disability and chronic illness.

 IV.     Describe effective communication processes and recognize sources of communication breakdown.

 V.      Describe the health care provider`s role in caring for and communicating with the dying patient and his/her family.

 VI.     Describe symptoms and causes of burnout as well as methods for prevention of stress and professional burnout

 VII.    Describe the components of a Code of Ethics and their utilization in solving ethical dilemmas

 VIII.   Recognize individual and cultural differences.

 IX.     Recognize internal and external sources of conflict and resolution possibilities.

 X       Discuss appropriate and implications of inappropriate moral and ethical behavior with patients, colleagues and other health care providers.

 TOPICAL OUTLINE:

 

 I.      Introduction & Course Expectations

 II.     Basic self-awareness, Family History

 III.    Understanding Human Behavior

         A.      Emotions and Behavior

         B.      Values

         C.      Adjustments and Patterns of Behavior

 IV.     Cultural Diversity

 V.      Conflict

         A.      Internal & External Sources

         B.      Conflict Resolution

 VI.     Effective Communication

 VII.    Patient Rights/ Confidentiality

 VIII.   Code of Ethics/ Ethical Dilemmas

 IX.     Death & Dying

 X       Assertiveness

 XI.     VII. Sexual Harassment

 XII.    VIII. Stress and Professional Burnout