STANDARD COMPETENCIES:

 

 I.      Define human relations.

 II.     Understand communications processes.

 III.    Identify communication styles.

 IV.     Understand forces influencing behaviors at work.

 V.      Learn how to handle violence in the work place.

 VI.     Understand the value of high self-esteem

 VII.    Identify major causes of stress.

 VIII.   Develop stress management strategies.

 IX.     Understand the nature and value of diversity.

 X       Understand the components of and learn skills for conflict resolution.

 XI.     Develop problem solving skills.

 XII.    Understand professional presence.

 TOPICAL OUTLINE:

 

 I.      Introduction to Human Relations

         A.      Nature, purpose and importance of human relations

         B.      The forces influencing behavior at work

         C.      Benefits of human relations

 II.     Improving personal and organizational communication

         A.      The communication process

         B.      Communication filters

         C.      Communication styles

         D.      How to improve personal and organizational communications

 III.    Achieving emotional balance in a chaotic world

         A.      Factors that influence emotions

         B.      Coping with anger and the anger of others

         C.      Violence in the workplace

         D.      Strategies for achieving emotional control

 IV.     Effective conflict resolution

         A.      Dealing with conflict

         B.      Conflict resolution process

         C.      Role of labor unions in conflict resolution

 V.      Responding to personal and work-related stress

         A.      Identifying life stressors

         B.      Major causes of stress

         C.      Assessing stress

         D.      Stress management strategies

 VI.     Work force diversity

         A.      Nature of diversity

         B.      Prejudicial attitudes

         C.      Discrimination

         D.      Valuing/enhancing diversity

 VII.    Developing a professional presence

         A.      Explain the importance of professional presence

         B.      Discuss factors contributing to favorable first impressions

         C.      Distinguish between assumptions and facts

         D.      Define image and describe factors that influence choices of clothing for work

         E.      Understand how manners contribute to improved interpersonal relations in the work place