| | Searching Current Courses For Fall 2016 |
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Course: |
PSM 111
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Title: | Workplace Violence |
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Long Title: | Workplace Violence |
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Course Description: | Explores the complicated issues that result in Workplace Violence through a systematic approach to behavioral cues. Understand the potential violent behavior that may begin to manifest in a troubled worker. Analyze the situation so that identification and mitigation can be implemented without endangering others. Understand what individuals and managers must do when they see potentially violent employee clues, and how to create and maintain a safe work environment. |
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Min Credit: | 3 |
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Max Credit: | |
STANDARD COMPETENCIES:
I. Identify and describe a safe workplace and reasonable care doctrines.
II. Discuss case examples and ¿lessons¿ learned in managing workplace violence.
III. Provide a taxonomy of workplace violence.
IV. Discuss the causes of workplace violence.
V. Describe the factors that contribute to workplace violence.
VI. Discuss the aftermath of victims of workplace violence and steps to minimize post traumatic syndrome.
VII. Define proactive strategies for reducing workplace violence.
TOPICAL OUTLINE:
I. The Manager¿s Dilemma
II. The High-Risk Profile: How to Identify Potentially Violent Employees
III. The Actors: Employees who Act Primarily on the Basis of their emotions
IV. The Fragmentary Employees who see no continuity between actions and results
V. The self-centered employee: Focus on themselves and their own needs.
VI. Characteristics of High-Risk Employees
VII. How Managers unknowingly encourage high-risk behaviors
VIII. How to deal with external and internal customers if a crisis occurs at work
IX. Balancing caution with compassion
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Community College of Aurora |
CCA |
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