STANDARD COMPETENCIES:

 

 1. Explain Lean Six Sigma concepts.

 2. Relate Lean Six Sigma concepts to the overall business objectives.

 3. Use the five-step DMAIC (Define, Measure, Analyze, Improve, Control) model to improve processes.

 4. Develop a project charter.

 5. Create and interpret process maps, Pareto charts, affinity diagrams, trend charts, control charts, and histograms.

 6. Analyze the root cause of a problem.

 7. Use a failure mode and effects analysis to set priorities for improvement.

 8. Demonstrate how to document process changes and use a control plan to prevent backsliding.

 TOPICAL OUTLINE:

 

 I. Lean Six Sigma Overview

 A. DMAIC problem solving process

 B. Lean and DMAIC

 C. Eight fundamental Wastes

 

 II. Define

 A. Process Thinking

 B. Value Stream and Process Mapping (SIPOC)

 C. Flow Charts

 D. Spaghetti Charts

 E. Affinity Diagram

 

 III. Measure

 A. Measurement

 B. Trend Charts

 C. Process Capability

 D. Pareto Charts

 E. Histogram

 F. Variation

 G. Statistical Process Control

 

 IV. Analyze

 A. Cause and Effect Diagram

 B. 5 Whys, 2 Hows

 C. FMEA

 D. Scatter Plot

 

 V. Improve

 A. Brainstorming

 B. Benchmarking

 C. Quick Changeover

 D. Push vs. Pull

 E. Poka Yoke (error proofing)

 F. Implementing a solution

 

 VI. Control

 A. Control charts

 B. 5S

 C. Visual Control

 D. TPM

 E. Standardized Work

 F. Kanban