STANDARD COMPETENCIES:

 

 I.      Describe career possibilities and areas of specialization open to a medical administrative assistants, discuss how managed care affects the medical office, analyze health care settings and be able to compare and contrast their similarities and differences, define the different types of medical specialties (I)

 II.     Describe informed consent (I)

 III.    Explain the principle governing release, retention and subpoena of  medical records (I)

 IV.     Simulate the activities of a front desk medical administrative assistant such as greeting patients, managing a patient emergency, supervising the completion of written patient information, inspect and maintain orderliness in the reception room, and identify verbal and nonverbal communication in multicultural situations (II)

 V.      Demonstrate the ability to coordinate answering service activities, role play incoming calls with courteously and knowledge, correctly write down messages, and explain the use of voice mail, conference calls and pagers (II)

 VI.     Illustrate the ability to handle problem appointments and emergency situations diplomatically, enhance patient flow using proper scheduling techniques and manage referral appointments (II)

 VII.    List the reasons for keeping a medical record, distinguish subjective from objective information, understand the contents of a history and physical examination report, and be able to describe the types of documents in the patients` record (III)

 VIII.   Read a prescription, explain the three types of drug names, and define the five schedules of controlled substances (III)

 IX.     Determine the retention period for temporary and permanent record, understand the advantages of a numerical filing system, name the steps taken to control medical records, report how to transfer and dispose of records and confidential materials, and file patient records using standardized alphabetical rules (III)

 X       Describe ways of increasing office productivity, set up a maintenance file  for office equipment, correctly fill out a purchase order, list steps to minimize the incidence of fire, theft, and accidents, apply a routine for maintaining a running inventory of supplies, discuss reasons for staff meetings, show an understanding of the laws of medical waste disposal, and give examples of items in an office procedures manual and a employee handbook (IV)

 XI.     Give examples of the capabilities of word processing equipment and     transcription machines, demonstrate proper proofreading techniques, identify types of memos and letters and use proper formats, use a transcription machine to prepare an office documents (IV)

 XII.    Determine the most economical classification for mailing various communications, explain the rules and operating procedures for fax transmissions, and simulate the proper distribution of mail (IV)

 XIII.   List references available for further medical research and literature, summarize what a curriculum vitae is and how it is used, demonstrate the ability to set up all necessary travel arrangements for a business trip (IV)

 TOPICAL OUTLINE:

 

 I.      PROFESSIONAL AND CAREER RESPONSIBILITIES

         A.      Career Opportunities

         B.      Medical Practice Settings

         C.      Legal and Ethical Responsibilities

 II.     INTERPERSONAL COMMUNICATIONS

         A.      Front Office Requirements

         B.      Telephone Procedures

         C.      Appointment Scheduling

 III.    RECORDS MANAGEMENT

         A.      Patient`s Medical Records

         B.      Drug and Prescription Records

         C.      Filing Procedures

 IV.     ADMINSTRATIVE RESPONSIBILITIES

         A.      Office Maintenance and Management

         B.      Written and transcribed Correspondence

         C.      Processing Mail and Telecommunications

         D.      Professional Reports and Travel Arrangements

 V.      COMMUNITY RESOURCES