STANDARD COMPETENCIES

 1. Describe the role of the medical assistant in their administrative and clinical roles in health care.

 2. Describe pros and cons of appointment management systems and scheduling guidelines. (MAERB V.C.1,2)

 3. Describe the Electronic Medical Record (EMR), the role of the Health Insurance Portability and Accountability Act

        (HIPAA), and Request for Information (ROI) in the health care setting. (MAERB V.C.11, V.P. 5)

 4. Demonstrate the ability to organize and file a patient’s medical record. (MAERB V.C. 6, V.P 3,4)

 5. Perform the activities of a front desk medical administrative assistant. (MAERB V.C. 3,4,5,8,9,10 V.P 2)

 6. Discuss the importance of routine maintenance of office equipment. (MAERB V.C. 14,V.P.9,10)

 7. Identify time management principles to maintain effective office function. (MAERB V.C. 13, V.A. 2)

 

 

 

 

 TOPICAL OUTLINE

 

 I. The Medical Assistant Career

      a. Administrative Roles

      b. Clinical Roles

      c. Legal and Ethical Responsibilities

 II. Front Desk Duties of the Administrative Medical Assistant

      a. Medical Records

              i. Content

             ii. EMR

            iii. HIPAA

            iv. ROI (Release of Information)

             v. Filing and Indexing

            vi. Retention/Disposal

      b. Customer Service

              i. Greeting Patients

             ii. Checking Patients In

            iii. Appointments

            iv. Answering Calls/Answering Services

             v. Documenting Messages

      c. Office Inventory

              i. Routine Maintenance of office equipment

 III. Professionalism

      a. Customer Service

      b. Time Management