STANDARD COMPETENCIES:

 

 I.      Communication: The successful student will be able to communicate orally and/or in writing accurate, concise and complete information received from listening and reading material.

 II.     Personal/Interpersonal Responsibility:  The successful student will be able to demonstrate the ability to plan, organize, and successfully complete a variety of tasks and projects within defined time lines.

 III.    Critical Inquiry: Ability to complete weekly reading and course guide assignments within defined time lines.

 IV.     Ability to demonstrate knowledge of:

         A.      Planning & Strategy

         B.      The Organizational Environment and Architecture

         C.      Group & Team Communications

         D.      Operations Management

         E.      The Global Environment

         F.      Understanding and Managing Services

         G.      Acquiring and Using Information in Decision Making

 TOPICAL OUTLINE:

 

 I.      Introduction to Management

 II.     The Organizational Environment/Planning & Strategy

 III.    Managing Organizational Architecture/Organizational Control and Culture

 IV.     The Manager as a Person/Leadership

 V.      Groups and Teams / Communications

 VI.     Operations Management / Innovation, Product Development and Entrepreneurship

 VII.    The Global Environment

 VIII.   Understanding Services

 IX.     Management in a Service-Dominated Economy

 X       Information as a Decision-Making Tool

 XI.     Acquiring Information for Use in Decision Making

 XII.    Insurance-Specific Information and Decision-Making Tools