STANDARD COMPETENCIES:

 

 I.      Identify  appropriate workplace policies and procedures that are compatible and non-compatible with the goals of a service delivery system.

         A.      Accessibility.

         B.      Coordination.

         C.      Compatibility.

         D.      Cooperation.

         E.      Efficiency.

         F.      Effectiveness.

         G.      Accountability.

         H.      Comprehensiveness.

 II.     Identify the significance of the following factors that have influenced the need for.

         A.      Case management services:

         B.      Deinstitutionalization.

         C.      Decentralization.

         D.      Service populations with multiple needs.

         E.      Fragmentation.

         F.      Social support and social networks.

         G.      Cost containment.

 III.    Define the five functions of case management that include:

         A.      Assessment.

         B.      Planning.

         C.      Intervention.

         D.      Monitoring.

         E.      Evaluation.

 IV.     Explain the major areas of client needs based on the major categories of Biological, social and self-actualization needs.

         A.      Income/Housing/Shelter.

         B.      Employment / Vocational.

         C.      Health care.

         D.      Social and interpersonal relationships.

         E.      Transportation.

         F.      Recreational and leisure.

         G.      Legal

         H.      Activities of daily living.

         I.      Educational

 V.      Develop and explain the structural components of a client service and support plan that includes:

         A.      Identification of need area.

         B.      Impact and goals.

         C.      Service and support objectives.

         D.      Implementation activities by whom.

         E.      Timeline.

         F.      Expected outcomes.

 VI.     Compare and contrast the concepts of the interdisciplinary team process that distinguishes it from non-interdisciplinary and multidisciplinary practice.

 VII.    Explain the following six (6) direct service roles :

         A.      Implementer.

         B.      Teacher / instructor.

         C.      Guide / collaborator.

         D.      Processor.

         E.      Information specialist.

         F.      Supporter.

 VIII.   Explain and provide examples of the strategies of indirect service.

         A.      Brokering l.

         B.      Linking.

         C.      Coordinating.

         D.      Advocating.

         E.      Building responsive social networks.

         F.      Providing technical assistance and consultation.

 IX.     Identify the major characteristics of the following approaches that include evaluation of:

         A.      The client service and support plan.

         B.      The attainment of impact goals.

         C.      The general effectiveness of case management services.

         D.      Client satisfaction.

 TOPICAL OUTLINE:

 

 I.      Professional Human Services Values and Organizational Structures

         A.      Values and ethics of the profession as they relate to the practice approaches in a social welfare agency setting.

         B.      Workplace policies and procedures.

         C.      Resolution of conflicts related to professional values and agency policies.

 II.     Role and Functions of Case Management in Various Settings.

         A.      Rationale related to agency mission.

         B.      Influence of institutional values.

         C.      Differentiated case management approaches and the major outcomes.

         D.      Identifying the potential client support network context.

 III.    Client Assessment.

         A.      Components of the assessment process and the associated goals.

         B.      Use of assessment instruments, i.e., MSE, BASIC, Biopsychsoc Environmental Functioning, etc.

         C.      Community based professional care resources.

 IV.     Service and Support Planning.

         A.      Structural components of a client service plan.

         B.      Mutual care.

         C.      Internal.

         D.      Developmental process of planning.

         E.      Assessment of professional care resources .

         F.      Availability.

         G.      Adequacy.

         H.      Appropriateness.

         I.      Acceptability.

         J.      Accessibility.

 V.      Effective Disciplinary Team Characteristics

         A.      Leadership strategies.

         B.      Use of recruitment, cohesion, conducting meetings and evaluation.

         C.      Articulate the role of the case manager providing team leadership with or without formal authority

 VI.     Case Manager Direct Service Function Bases That Underlie Self-direction.

         A.      Value.

         B.      Cognitive and attitudinal.

         C.      Skill.

         D.      Helping.

 VII.    Indirect Service Functions of the Case Manager/Four Major Characteristics of Indirect Service.

         A.      Systematic change.

         B.      Environmental intervention.

         C.      Capacity-building.

         D.      Influence on the development and delivery of resources.

 VIII.   Monitoring and Evaluation by Case Managers

         A.      Purpose of monitoring and evaluating.

         B.      Qualitative and quantitative models that are formal and informal.