STANDARD COMPETENCIES:

 

 I.      Delineate the function of purpose in the human services interview.

 II.     Identify influences on transmission conditions and initial feedback indicators with particular attention to responses reflecting socio-economic or cultural differences.

 III.    Describe the interpersonal attributes and component characteristics of the factors that define a positive relationship

         A.      Client self-determination

         B.      Interest, warmth, trust

         C.      Respect for Individuality

         D.      Acceptance

         E.      Empathic understanding

         F.      Genuineness/authenticity

         G.      Confidentiality

 IV.     Recognize the kinds of power controlled by the participants and give examples of productive and nonproductive use.

 V.      Compare and contrast content and circumstances of conducting interviews inside of an agency and outside of the agency setting.

 VI.     Define the multipurpose intervention of questioning and give examples of utilization for the purpose of extending range and depth.

 VII.    Describe techniques for ending and properly recording the session.

 VIII.   Identify social-cultural differences, subsequent behaviors and assess potential impacts on the relationship and achieving the interview purpose.

 TOPICAL OUTLINE:

 

 I.      THE INTERVIEW IN HUMAN SERVICES SETTINGS

         A.      Purpose and function

         B.      Goals and characteristics of the major types of human services interviews

                 1.      Information gathering or social study

                 2.      Diagnostic or decision-making

                 3.      Therapeutic

 II.     THE INTERVIEW AS COMMUNICATION

         A.      Encoding operations and functions of filters

         B.      Variables and filters

 III.    INTERPERSONAL RELATIONSHIPS AND THE INTERVIEW

         A.      Components of an effective relationship

         B.      Meaning of expressive and instrumental results

         C.      Inner attitudes and expressed behaviors of the interviewer

 IV.     INTERVIEWER AND INTERVIEWEE AS PARTICIPANTS

         A.      Primary reference groups for the interviewer and the interviewee

         B.      Tasks of the interviewer

 V.      INTRODUCTORY PHASE OF THE INTERVIEW PROCESS

         A.      Motivational issues for the client

         B.      Physical and emotional impact issues

 VI.     DEVELOPMENTAL PHASE OF THE INTERVIEW PROCESS

         A.      Appropriate strategies and interventions

         B.      Techniques used to encourage communication flow

                 1.      Attending behaviors

                 2.      Paraphrasing

                 3.      Summarizing/recapitulation

                 4.      Making transitions

                 5.      Reflecting

         C.      Instrumental skills of problem-solving

                 1.      Interpretation/clarification

                 2.      Confrontation

                 3.      Information sharing

                 4.      Advice

                 5.      Disclosure

 VII.    TERMINATION AND RECORDING

         A.      Time limits

         B.      Aspects of

 VIII.   SPECIAL PROBLEMS/CONCERNS

         A.      Cultural-social differences

         B.      Interviewer sources of satisfaction, self-doubts, personal bias,

         C.      Resistant client behaviors