STANDARD COMPETENCIES:

 

 I.      Discuss the meaning of human relations

 II.     List the skills that should be developed to maintain and improve working relationships

 III.    List guidelines for getting along with a supervisor and other employees

 IV.     Explain the importance of a compatible working relationship with a patient & family

 V.      Define job discrimination and stereotyping

 VI.     List three main reasons why people lose their jobs

 VII.    Identify the requirements needed for success on any job

 VIII.   List two things that influence our value formation

 IX.     Describe three areas in which there may be a disagreement about values between friends, employees, or especially between generations

 X       Discuss in groups how values of different age groups may affect you on the job and list ways to deal effectively with each situation

 XI.     Write a letter of application containing all required information and using correct form for letters

 XII.    Prepare a resume containing all necessary information and meeting standards for neatness and correctness

 XIII.   Complete a job application form and meet standards for neatness and accuracy

 XIV.    Demonstrate how to participate in a job interview (mock), wearing correct dress and meeting established standards

 XV.     Determine gross and net income

 XVI.    Calculate an accurate budget for a 1-month period, accounting for fixed expenses and variable expenses without exceeding the net monthly income

 XVII.   Define stress and stress producers

 XVIII.  List common types of job stress in healthcare

 XIX.    List strategies for coping with a stressful job

 XX      List ways to combat the negative effects of stress

 XXI.    Define burnout

 XXII.   Define time management

 XXIII.  Define verbal and nonverbal communication

 XXIV.   Explain why communication is a two way process

 XXV.    Describe five ways to make verbal communication more effective

 XXVI.   List eight examples of nonverbal communication

 XXVII.  Define listening and list three characteristics of a good listener

 XXVIII. List the steps in problem solving

 XXIX.   Define leadership and list three basic types of leadership styles

 XXX     Discuss in groups the various types of leadership styles in the given situations and state the pro¿s and con¿s to each situation

 XXXI.   Define goals and objectives

 XXXII.  Write two short term and two long term goals

 XXXIII. Identify two personal and two professional benefits of community involvement

 XXXIV.  List two involvement options available to a community member

 XXXV.   Participate in volunteer hours in the community

 XXXVI.  Develop and participate in community project

 XXXVII. Define, pronounce and spell all of the key terms

 TOPICAL OUTLINE:

 

 I.      Positive working relationships in health care

         A.      Skills

         B.      Guidelines

         C.      Patient and family relationships

 II.     Requirements for job success vs. job loss

 III.    Why different values affect relationships

 IV.     Writing an application letter

 V.      Writing a resume

 VI.     Completing a job application

 VII.    Preparing for and participating in a job interview

 VIII.   Proposed net income and planning a monthly budget

 IX.     Coping with stress in health care

 X       Importance of time management

 XI.     What is effective communication

 XII.    Problem solving skills

 XIII.   Types of leadership styles

 XIV.    Writing short and long term goals

 XV.     Community involvement

         A.      Benefits

         B.      Opportunities

         C.      Volunteer hours

         D.      Community project