| | Searching Current Courses For Fall 2016 |
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Course: |
HOS 256
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Title: | Quality Assurance Management |
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Long Title: | Quality Assurance Management |
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Course Description: | Advocates the principles of Participation Management which provides managers, supervisors, and employees the system to increase the profitability and productivity of lodging and food operations. Enables staff and management to work in an environment of complete understanding, thereby creating the quality of service desirable for guests. |
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Min Credit: | 3 |
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Max Credit: | |
STANDARD COMPETENCIES:
I. Understand the components of Quality Assurance: strategic planning for operation, problem solving teams, and performance standards.
II. Develop specific tools to conduct strategic planning sessions productive members of problem-solving teams
TOPICAL OUTLINE:
I. Overview of Quality Assurance
II. Components of Quality Assurance
III. Conducting surveys
IV. Overview of strategic planning for operations
V. How to conduct strategic planning meetings
VI. Overview of problem-solving process
VII. Training problem-solving teams
VIII. Managing problem solving teams
IX. Establishing performance standards
X Management development
XI. Skills training
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