STANDARD COMPETENCIES:

 

 I.      Discuss the basic knowledge of the history and current practices of tour managing and guiding (Topical Outline I)

 II.     Describe the motor coach environment and safety considerations of tour

 III.    conducting (Topical Outline II)

 IV.     Research and discuss process for negotiating rates for tour hotels, airlines, restaurants and other suppliers (Topical Outline II, IV, V, VI)

 V.      Develop the tools necessary for planning of itineraries, as well as pricing, destination research, and actual implementation of a tour (Topical Outline VII. VIII)

 TOPICAL OUTLINE:

 

 I.      Tour Conducting Defined

         A.      History

         B.      Benefits of tours over self-guided tours

         C.      Tour managing and guiding

         D.      Ethical considerations

 II.     City and Tour Site Guiding

         A.      Motor coach environment

         B.      Safety considerations

         C.      Itineraries

         D.      Group activity and rotation

 III.    Guest and Host Psychology

         A.      Group behavior

         B.      Cultural awareness

 IV.     The Tour Hotel

         A.      Research and Identification

         B.      Negotiating

         C.      Financial Accounting

 V.      Air Travel and Tours

         A.      Price Negotiating

         B.      Airline Terminology

         C.      International Management

 VI.     Cruise and Rail Travel and Tours

         A.      Price Negotiating

         B.      Terminology

         C.      Features and On-Board Activities

 VII.    Dealing with the Unexpected

         A.      Guiding principles and company policy

         B.      Theft and losses

         C.      Illness and death

         D.      Transportation delays and cancellations

 VIII.   Creating a Tour

         A.      Assessing demand and creating an itinerary

         B.      Determining costs

         C.      Negotiating with suppliers

         D.      Advertising and marketing

         E.      Follow-up after the tour