STANDARD COMPETENCIES:

 

 1. Utilize enterprise-wide information assets in support of organizational strategies and objectives (data/information visualization and presentation, critical thinking skills)

 2. Explain the methodology of training and development;  Explain return on investment for employee training/development (recruitment, retention, and right sizing

 3. Summarize a collection methodology for data which will guide strategic and organizational management (Customer Satisfaction, Internal and External)

 4. Plan budgets (Staffing, department, capital); Explain accounting methodologies; Explain budget variances

 5. Apply the fundamentals of team leadership (team concepts and techniques in clinic management; business related partnerships)

 6. Organize and facilitate meetings (Roles and functions of teams and committees, communication and interpersonal skills, critical thinking skills)

 7. Utilize tools and techniques to monitor, report, and improve processes (benchmarking)

 8. Assess how cultural issues affect health, healthcare quality, cost and HIM.

 9. Create programs and policies that support a culture of diversity.

 10. Utilize basic descriptive, institutional and healthcare statistics

 11. Summarize project management methodologies

 12. Adhere to work plans, policies, procedures, and resource requisitions in relation to job functions

 13. Recognize the impact of change management on processes, people and systems; communicate work related change

 

 

 

 

 

 TOPICAL OUTLINE:

 

 I.      Management Principles

 II.     Organizational Behavior

 III.    Management of Human Resources

 IV.     Operation and Management of HIM department

 V.      Job Descriptions and Analysis

 VI.     Performance Reviews

 VII.    Inservice Development

 VIII.   Budgets and contracts

 IX.     Strategic planning