| | Searching Current Courses For Fall 2016 |
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Course: |
FIN 125
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Title: | Teller Training |
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Long Title: | Teller Training |
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Course Description: | Prepares students to be a Teller at any Financial Institution. The student will learn; how deposit accounting works, the handling of cash, balancing a cash drawer, recording debits and credits, handling cash items such as travelers checks, handling of commercial accounts, reviewing bank policy on large deposits, and placing holds on large deposits. The student will also learn customer service, how to handle problem customers, developing relationships with customers, and cross-selling other bank services. |
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Min Credit: | 1 |
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Max Credit: | |
STANDARD COMPETENCIES:
I. Demonstrate awareness of banking concepts and the functions of a bank.
II. Demonstrate a knowledge of the history of banking and the legislative acts that apply to teller transactions.
III. Process debits and credits to customer accounts
IV. Balance a teller drawer
V. Balance vault cash
VI. Process large deposits filling out the needed forms.
VII. Process cash items
VIII. Demonstrate the ability to counsel consumers on other bank products
IX. Demonstrate the ability to handle problem customers
TOPICAL OUTLINE:
I. How to handle cash
II. Balancing a cash drawer
III. Balancing vault cash
IV. Processing deposits and withdrawals
V. Processing cash out items
VI. Processing bulk deposits
VII. Wrapping coin
VIII. Training on computers and manual input of customer accounts
IX. Processing cash items
X Processing large deposits
XI. Cross training on other bank products
XII. Customer services
XIII. Handling problem customers
XIV. Developing customer relations
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