STANDARD COMPETENCIES:

 

 I.      Discuss the traditional approaches to management and their current application:  Administrative Theory, Bureaucracy, and Scientific  Management

 II.     Discuss the Human Relations movement and its influence on management thought:  Hawthorne Studies and Participative Management

 III.    Describe quality management principles in food service and the characteristics of the Continuous quality Improvement (CQI) model.

 IV.     Nature and style of leadership, decision making process, delegation.  The student should:

 V.      List the supervisor`s roles and responsibilities

 VI.     Identify the different styles of leadership:  Autocratic vs. Democratic, Theory X and Theory Y,  and Theory Z

 VII.    Examine various leadership theories:  Managerial Grid and Situational Leadership

 VIII.   Identify key obstacles to effective communication.

 IX.     Identify various kinds of communication techniques, from verbal to non verbal cues.

 X       Demonstrate communication skills and active listening in role-playing exercise.

 XI.     Discuss basic concepts of effective oral & written communication and documentation.

 XII.    Examine various motivation theories:  Carrot & Stick motivation, Economic Man Theory, Maslow`s Hierarchy, and Herzberg`s Theory

 XIII.   Relate behavior modification principles to the motivation of staff.

 XIV.    Discuss pros & cons of various staff motivation techniques.

 XV.     Discuss factors that contribute to employee satisfaction and productivity.

 XVI.    Job analysis, job specification, job description, performance standards.  The students should:

 XVII.   Identify desirable standards of performance

 XVIII.  Distinguish between a job analysis, job specification, and job description

 XIX.    Prepare a written job description for food service.

 XX      Analyze a chart showing line and staff authority.

 XXI.    Discuss the principles of management functions:  planning, organizing, staffing, leading, and controlling

 XXII.   Identify the steps in the selection process of personnel.

 XXIII.  List the federal laws on employment & discrimination.

 XXIV.   Discuss sexual harassment laws.

 XXV.    Identify appropriate methods to deal with union issues, and the grievance process.

 XXVI.   Analyze data for a pre-employment interview.

 XXVII.  Review the orientation process of newly hired employees.

 XXVIII. Discuss the training process and keys to successful training.

 XXIX.   Identify elements of a performance appraisal, their legal aspects, and an effective appraisal interview.

 XXX     Identify guidelines for effective disciplinary actions, including termination.

 XXXI.   Demonstrate approaches to discipline in a role-playing exercise.

 TOPICAL OUTLINE:

 

 I.      Management Process:  Theories of People Management.

 II.     Leadership:  Nature and style of leadership, decision making process, delegation.

 III.    Communication:  Kinds of communication, obstacles, active listening.

 IV.     Motivation:  Motivation Theories, Behavior Modification Principles, employee expectations and needs.

 V.      Development of Job Expectations:  Job analysis, job specification, job description, performance standards.

 VI.     Organizational Development:  Organizing people relations.

 VII.    Staff Development:  Recruiting & selection process, orientation and training, employee evaluations, union activities.