| | Searching Current Courses For Fall 2016 |
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Course: |
DEH 343
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Title: | Prin Conflict Resolute in Dent |
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Long Title: | Principles of Conflict Resolution in Dentistry |
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Course Description: | Studies the principles of conflict resolution as it relates to the profession of dental hygiene. Students will learn the strategies available for resolving conflicts with peers, team members, patients and employers. Students will reflect on their own strategies for resolving conflicts based on practical experiences. |
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Min Credit: | 3 |
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Max Credit: | |
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Course Notes: | NCE 5.6.15 JLG |
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Origin Notes: | PCC |
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STANDARD COMPETENCIES
1. Describe and evaluate the major causes of conflict in the profession of dental hygiene
2. Compare and contrast how conflict in the dental profession differs from other healthcare professions
3. Investigate and collaborate on techniques that may be useful in resolving conflicts and diffusing aggressive behaviors
4. Analyze and describe your individual conflict management style and determine its effectiveness to this point
TOPICAL OUTLINE
I. Examine causes of conflict in the profession to include
A. Inter-professional conflict
B. Power
C. Goals
D. Work styles
E. Cultural diversity
II. Compare and contrast conflict in the dental profession
A. Determine areas of conflict particular to the profession
B. Define traits associated with producing conflict
C. Explore the cost of conflict
III. Study methods used to resolve conflict
A. Stages of conflict
B. Responses to conflict
C. Diffusing anger
D. Communication verbal and nonverbal techniques
IV. Identify personal conflict management styles
A. Investigate personalized methods used to handle conflict
B. Determine techniques and strategies that have worked in the past
C. Create mechanisms that may be used for improving conflict in the workplace
D. Examine case studies used in resolving conflict
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Pueblo Community College |
PCC |
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