STANDARD COMPETENCIES:

 

 I.      Explain the concept of dentistry as a business and a service

 II.     Identify various styles of management

 III.    Explain office productivity

 IV.     Explain marketing techniques used in dentistry

 V.      Understand software programs available in dentistry

 VI.     Describe the methods of records retention, transfer and storage

 VII.    Define the various types of correspondence generated in a dental office

 VIII.   Explain three types of inventory systems

 IX.     Identify types of recall systems

 X       Describe roles of various parties involved in dental insurance claims

 XI.     Identify sources of laws

 XII.    Describe general procedures of a lawsuit

 XIII.   Discuss the code of Ethics of the Dental Hygiene profession

 XIV.    Recognize the difference between intentional and unintentional torts

 XV.     Differentiate between implied and express consent

 XVI.    Recognize a breach of contract

 XVII.   Discuss several means of discrimination existing in American society

 XVIII.  Discuss licensure and explain its purpose

 XIX.    Define the lawas established by the Colorado State Dental Practice Act

 TOPICAL OUTLINE:

 

 I.      Management styles in busness

         A.      Dental office profit and production

 II.     Marketing techniques

 III.    Internal

 IV.     External

 V.      Electronic software

         A.      Inventory systems

 VI.     Dental insurance

 VII.    Interviewing techniques

 VIII.   Practice settings

 IX.     Job placement and temporary services

         A.      Judicial system

 X       Procedural law

 XI.     Tort law

 XII.    Unintentional acts

 XIII.   Intentional misconduct

 XIV.    Informed consent

 XV.     Confidentiality and disclosure

 XVI.    Discrimination

 XVII.   Unauthorized practice

 XVIII.  Accreditation and credentialing