STANDARD COMPETENCIES:

 

 1.   Distinguish the interpersonal communication context from other communication contexts.

 2.   Understand self-concept and its relationship to interpersonal communication.

 3.   Demonstrate an awareness of the effect of perception on interpersonal communication.

 4.   Critically evaluate and apply appropriate emotional expression in interpersonal interactions.

 5.   Demonstrate an understanding of the impact of language on relationships.

 6.   Demonstrate an understanding of the impact of nonverbal communication on relationships.

 7.   Demonstrate effective listening and response strategies.

 8.   Recognize and describe appropriate strategies for self-disclosure.

 9.   Analyze conflict situations and propose approaches for conflict management and resolution.

 10. Illustrate understanding of gender and cultural influences on interpersonal communication.

 11. Recognize concepts of relationship dynamics.

 12. Demonstrate understanding of the link between technology and interpersonal communication.

 TOPICAL OUTLINE:

 

 I. Introduction to the interpersonal communication process

 A. Models of communication

 B. Elements of the interpersonal process

 C. The fundamental nature of communication

 D. Characteristics of the competent communicator

 E. The role of technology in effective communication

 F. Barriers to effective communication

 II. Communication and the self

 A. Definition and analysis of self-concept

 B. Evaluation of self-concept

 III. Perception

 A. Stages in the perceptual process

 B. Influences on perception

 C. Accuracy and inaccuracy of perception

 D. Perception checking for greater understanding

 E. Using empathy to improve communication

 IV. Emotions

 A. The nature of emotions

 B. Emotional expression in interpersonal relationships

 V. Listening

 A. The listening process

 B. Types of listening in interpersonal contexts

 C. Barriers to effective listening

 D. Effective listening behaviors

 VI. Language

 A. Nature of language

 B. Impact of language

 VII. Nonverbal communication

 A. Definition of nonverbal communication

 B. Types of nonverbal communication

 C. Practical applications of nonverbal communication

 D. The role of culture in nonverbal communication

 VIII. Communication and relationships

 A. Relational development, maintenance, and deterioration

 B. Guidelines for effective self-disclosure

 C. Supportive and defensive styles of communication

 IX. Conflict management

 A. Nature of conflict

 B. Conflict styles

 C. Conflict resolution

 X. Gender (as it relates to)

 A. Self

 B. Emotions

 C. Perception

 D. Listening

 E. Language

 F. Nonverbal communication

 G. Relationships

 H. Conflict

 XI. Culture (as it relates to)

 A. Self

 B. Emotions