STANDARD COMPETENCIES:

 

 I.      Install Windows Client OS

 II.     Setup program to install Windows Client OS without user intervention by using answer files and Uniqueness Database File (UDFs)

 III.    Configure hardware devices and drivers on a computer running Windows Client OS

 IV.     Configure disk drives and perform common disk management tasks.

 V.      Configure and manage file systems.

 VI.     Troubleshoot the boot process and other system problems.

 VII.    Configure desktop settings and understand how user profiles and Group Policy affects desktop customization.

 VIII.   Configure and manage TCP/IP for Microsoft Windows Client OS to operate in an active directory, access to remote computers, and Operating System for mobile computing

 IX.     Monitor and interpret system and performance information on computers

 TOPICAL OUTLINE:

 

 I.      Install Microsoft Windows Client OS System

         A.      Planning an Installation of Microsoft Operating System

         B.      Installing Operating System from a Product CD

         C.      Installing Operating System over a Network

         D.      Upgrading to Microsoft Windows Operating System.

         E.      Transferring User Settings by Using the USMT

         F.      Activating Windows Operating System

         G.      Troubleshooting Failed Installations

 II.     Automate an installation of Microsoft Windows Client OS

         A.      Introduction to Automating an Installation of Windows Operating System

         B.      Creating Answer Files

         C.      Creating a Uniqueness Database File

         D.      How Setup Uses Answer Files and UDFs

         E.      Performing an Automated Installation of Windows Client OS

         F.      Introduction to Creating and Deploying an Image

         G.      Preparing a Reference Computer

         H.      Creating, Testing, and Deploying an Image

         I.      Remote Installation Services

 III.    Configure hardware on a computer running Windows Client OS

         A.      Installing and Configuring Hardware Devices

         B.      Working with Drivers

         C.      Troubleshooting Hardware Devices

 IV.     Manage Disks

         A.      Working with Disk Management

         B.      Working with Basic Disks

         C.      Working with Dynamic Disks

         D.      Preparing Disks When Upgrading to Windows Client OS

         E.      Managing Disks

         F.      Defragmenting Volumes

 V.      Configure and manage file systems

         A.      Working with File Systems

         B.      Managing Data Compression

         C.      Securing Data by Using EFS

 VI.     Troubleshoot the boot process and other system issues

         A.      Examining the Windows Client OS Boot Process

         B.      Controlling System Settings during the Boot Process

         C.      Changing Startup Behavior using the Boot.ini File

         D.      Using Advanced Boot Options to Troubleshoot Startup Problems

         E.      Using the Recovery Console to Start the Computer

         F.      Restoring a Computer to a Previous State

 VII.    Configure the desktop environment

         A.      Configuring User Desktop Settings

         B.      Customizing the Desktop Environment

         C.      Configuring System Settings

         D.      Understanding How User Profiles and Group Policy Affect Desktop Customization

         E.      Using Remote Assistance

 VIII.   Configure TCP/IP addressing and name resolution

         A.      Configuring IP Addresses

         B.      Troubleshooting IP Addresses

         C.      Determining TCP/IP Name Resolution Methods

         D.      Configuring a DNS and WINS Client

         E.      Connecting to a Remote Host

 IX.     Configure Microsoft Windows Client OS to operate in Microsoft networks

         A.      Examining Workgroups and User Accounts

         B.      Creating and Authenticating Local User Accounts

         C.      Configuring Local Security

         D.      Configuring Logon Options in a Workgroup

         E.      Configuring Networking Options in a Workgroup

         F.      Joining a Domain

         G.      Operating in a Domain

 X       Support Remote Users

         A.      Establishing Remote Access Connections

         B.      Connecting to Virtual Private Networks

         C.      Configuring Inbound Connections

         D.      Configuring Authentication Protocols and Encryption

         E.      Using Remote Desktop

         F.      Storing User Names and Passwords to Facilitate Remote Connections

 XI.     Configure Windows Client OS for mobile computing

         A.      Configuring Hardware for Mobile Computing

         B.      Configuring Power Management Options for Mobile Computing

         C.      Making Files, Folders, and Web Pages Available for Offline Use

 XII.    Monitor resources and performance

         A.      Determining System Information

         B.      Using Task Manager to Monitor System Performance

         C.      Using Performance and Maintenance Tools to Improve Performance

         D.      Monitoring Event Logs

         E.      Configuring Program Compatibility