STANDARD COMPETENCIES:

 

 I.      Identify the psychology of writing effective letters and memorandums

 II.     Analyze business letters for effective use of information

 III.    Use the correct words in communicating ideas and information

 IV.     Differentiate between formal and informal writing styles

 V.      Explain the role and process of critical thinking in business writing

 VI.     Use correctly direct, indirect and persuasive messages

 VII.    Compare and contrast differences in effective communication in an international environment

 VIII.   Research a topic and gather sufficient data for a formal report

 IX.     Organize and present a topic to a group

 X       Consider legal and ethical issues in communication

 XI.     Demonstrate ability to create employment documents

 TOPICAL OUTLINE:

 

 I.      Communicating at work

 II.     Team communication

 III.    Cultures

 IV.     Organizing and writing business messages

 V.      Revising messages

 VI.     Routine letters and goodwill messages

 VII.    Routine memos and e-mail messages

 VIII.   Persuasive and sales messages

 IX.     Negative messages

 X       Reports and proposals

 XI.     Presentations

 XII.    Employment communication