STANDARD COMPETENCIES:

 

 I.      Understand and discuss the changing dynamics in the world economy and its impact on the business environment.

 II.     Explain how human relations skills are important to personal and career success.

 III.    Explain how perceptions impact the business environment.

 IV.     Understand and demonstrate the impact of the different interpersonal communication styles on the business environment.

 V.      Describe the basic theories of motivation.

 VI.     Describe the importance of effective communication in a business environment.

 VII.    Understand and demonstrate effective use of different communication techniques.

 VIII.   Identify and demonstrate problem solving steps and their impact on good decision-making.

 IX.     Describe the necessity for having organizational structure.

 X       Describe a team and how an effective team is built.

 XI.     Understand and discuss the breadth and importance of diversity in the workplace.

 XII.    Understand and demonstrate the goal setting process.

 XIII.   Explain the difference between leadership and management.

 XIV.    Understand the social styles model and application in the business environment.

 XV.     Demonstrate the skills of style modification.

 XVI.    Explain the sources of power and how it can be an effective process for achieving business objectives.

 XVII.   Describe the types of change in the business environment.

 XVIII.  Explain why standards of conduct are important in the business environment and the consequences for not having them.

 TOPICAL OUTLINE:

 

 I.      Human relations: the key to personal and career success

 II.     Perception: different view of the world

 III.    Motivation: maximizing productivity

 IV.     Communication: the essential skill

 V.      Rapport skills

 VI.     Creative problem solving: making good decisions

 VII.    Working within the organization: structure and climate

 VIII.   Group dynamics: the advantage of working with others

 IX.     Teamwork: becoming a team player

 X       Current models for teams in the workplace

 XI.     Diversity: a business imperative

 XII.    Goal setting: steps to the future

 XIII.   Leadership: styles and skills of an effective leader

 XIV.    Social styles and leadership effectiveness

 XV.     Appreciating power-positioning and politics

 XVI.    Change: a constant in an inconstant world

 XVII.   Workplace expectations: business etiquette

 XVIII.  Standards of conduct in the workplace and your responsibilities