STANDARD COMPETENCIES:

 

 I.      Analyze basic models for memos, email, and letters

 II.     Understand good news, neutral, persuasive and bad news messages

 III.    Explain the writing process

 IV.     Identify traits of excellent business writers

 V.      Utilize graphics in business documents

 VI.     Identify common errors in business communication

 VII.    Demonstrate proofreading ability

 TOPICAL OUTLINE:

 

 I.      Corresponding in the Workplace

         A.      Writing memos, emails, letters and faxes

         B.      Writing good news and neutral messages

         C.      Writing bad news messages

         D.      Writing persuasive messages

 II.     Using Special Forms of Writing

         A.      Writing reports

         B.      Writing proposals

         C.      Writing instructions

         D.      Writing application-related documents

 III.    Writing and Presenting Skills

         A.      Using the writing process

         B.      Benchmarking writing with the seven traits

         C.      Using graphics in business documents

         D.      Writing and giving presentations

 IV.     Proofreading

         A.      Using punctuation

         B.      Checking mechanics

         C.      Using the right word

         D.      Understanding grammar

         E.      Constructing sentences