STANDARD COMPETENCIES AND STUDENT LEARNING OUTCOMES

 

 A. Identify the forces that are changing the office environment and identify career opportunities in the office field.

 

 B. Define the skills and knowledge needed to succeed in the 21st century office.

 

 C. Apply the technical administrative skills needed to process information in today¿s office.

 

 D. Describe techniques for communicating effectively, both orally and in writing.

 

 E. Explain procedures for processing mail, managing records, preparing for meetings, and making travel arrangements.

 F. Describe ways to prepare for an interview and explain techniques to effectively compete in the interview process.

 

 G. Explain the importance of setting goals for improving skills and expanding knowledge for career advancement.

 COURSE OUTLINE

 

 I.       The 21st Century Office

 A.        The Changing Workplace

 B.        The Office Team and Environment

 C.        Productivity in the Office

 D.        Ethical Behavior

 II.       Office Technology

 A.        Information Processing

 B.        Computer Software

 C.        Reprographic Resources

 D.        The Virtual Office

 III.       Office Communication

 A.        The Communication Process

 B.        Written Communications

 C.        Presentations

 D.        Telecommunication Skills

 E.        Office Mail

 IV.       Records Management

 A.        Rules and Procedures

 B.        Records Management Technology

 V.       Meetings, Travel, and Financial Documents

 A.        Meetings and Conferences

 B.        Travel Arrangements

 C.        Financial Documents

 VI.       The Office Professional¿s Career

 A.        Employment and Advancement

 B.        Leadership and Management