STANDARD COMPETENCIES:

 

 I.      Demonstrate an ability to determine the appropriate use and integration of application to complete common tasks required of administrative assistants and/or office managers. (I, II, III)

 II.     Compose, create and edit a variety of business documents using appropriate software and formatting. (I, II, III)

 III.    Apply organizational skills and interpersonal skills to accomplish such common workplace duties as planning meetings and making travel arrangements (II)

 IV.     Apply problem solving skills to convert raw data into usable form (I)

 V.      Use online help as necessary to assist with unfamiliar software features. (I, III)

 VI.     Demonstrate appropriate telephone techniques. (II)

 VII.    Create and use a file management system. (II)

 VIII.   Demonstrate an ability to follow written and oral instructions. (I, II, III, IV)

 IX.     Apply proofreading skills on every task. (I, II, III, IV)

 X       Demonstrate proper email etiquette (II)

 XI.     Explore career opportunities. (IV)

 TOPICAL OUTLINE:

 

 I.      Create and revise complex workplace documents

         A.      Word processing documents

         B.      Electronic spreadsheet documents

         C.      Database management reports

         D.      Software integration

         E.      Transcription

 II.     Organizational skills

         A.      Telephone techniques and messages

         B.      File management

         C.      Planning business meetings

         D.      Making travel arrangements

         E.      Email etiquette

 III.    Composition

         A.      Letters

         B.      Memoranda

         C.      Reports

 IV.     Career exploration

         A.      Interest surveys

         B.      Job search

         C.      Creating resume (hard copy and electronic)

         D.      Internet employment sites