STANDARD COMPETENCIES:

 

 I.      Demonstrate an ability to determine the appropriate use of the computers in such areas as word processing, electronic spreadsheets, and database management systems to complete common requests of office managers and other office personnel (I, II, III)

 II.     Apply organizational skills and interpersonal skills to accomplish such common workplace duties as planning business meetings (II)

 III.    Apply problem-solving skills to convert raw data into usable form (I)

 IV.     Use online help as necessary to assist with unfamiliar software features

 V.      Demonstrate appropriate telephone technique (I)

 VI.     Create and use a file management system (II)

 VII.    Demonstrate an ability to follow written and oral instructions (I, II< III)

 VIII.   Compose business letters and memos using correct formatting and grammatical skills (III)

 IX.     Apply proof-reading skills on every task (I, III)

 TOPICAL OUTLINE:

 

 I.      Create and revise complex workplace documents (I, II)

         A.      Word processing documents

         B.      Electronic spreadsheet documents

         C.      Database management reports

         D.      Transcription

 II.     Organization skills

         A.      Telephone techniques and messages

         B.      File management

         C.      Planning business meetings

 III.    Composition

         A.      Letters

         B.      Memoranda

         C.      Reports