STANDARD COMPETENCIES:

 

 1. Apply software packages in the workplace

 2. Demonstrate an understanding of employer and employee expectations

 3. Examine critical thinking and problem solving situations in the workplace

 4. Apply time management elements

 5. Demonstrate an understanding of workplace teams

 6. Explain the basic components of networks and telecommunications

 7. Demonstrate office procedures in the workplace (filing, phone etiquette, mail etc.)

 8. Recognize the difference between soft and hard skills

 9. Analyze work scenarios for proper ethics in the workplace

 10. Examine customer service in the workplace

 11. Apply job seeking strategies

 TOPICAL OUTLINE:

 

 

 I. Employer/Employee Expectations

 II. Managing and Organizing Yourself

 III. Working Ethically

 IV. Understanding Workplace Teams

 V. Time Management

 VI. Basic Computer concepts and telecommunications

 VII. Developing Customer Focus

 VIII. Improving Communication Skills

 IX. Developing Presentation Skills

 X. Handling Telecommunications

 XI. Planning Meetings and Events

 XII. Filing Procedures

 XIII. Handling Mail

 XIV. Leading with Confidence – Job Search