| | Searching Current Courses For Fall 2016 |
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Course: |
CMA 105
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Title: | Customer Serv/Respon Gaming |
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Long Title: | Customer Service/Responsible Gaming |
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Course Description: | Introduces the student to the use of customer service to insure customer loyalty and repeat business. This course instructs the student on how to identify a problem gambler and the resources available to resolve the challenges of a problem gambler. |
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Min Credit: | 2 |
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Max Credit: | |
STANDARD COMPETENCIES:
I. Understand how superior customer service is important in the gaming industry.
II. Know how customer service affects casino cost and profits.
III. Perform data entry.
IV. Understand how superior customer service insures repeat business
TOPICAL OUTLINE:
I. The importance of superior customer service in the gaming industry.
II. How customer service affects casino cost and profits.
III. Data entry.
IV. How superior customer service insures repeat business.
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